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Admissions Officer/Parent Relations Executive - Al Forsan Nursery

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Posted on: 2020-06-04

Aldar Academies

Full-time

2000-3999 AED

2 Years

Abu dhabhi

Admin & Clerical

Not mentioned!

Bachelors Degree

Job Descriptions:

Aldar Forsan Nursery is currently seeking an Admissions Officer/Parent Relations .

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.
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Responsibilites:

Admissions Officer:

  • Manage the entire admissions process for the assigned school, from the initial enquiry to enrolment and registration at the Academy
  • Meet with prospective parents, explaining admissions procedures, curriculum, fee structure, ADEK regulations and ensure all documentation is completed effectively
  • Respond to enrolment enquiries, telephone calls and emails in a timely and courteous manner
  • Conduct assessments or arrange these with the academic team as required, to ensure the admissions process is efficient
  • Maintain accurate data on enquiries, registrations, applications in progress, offers and enrolments to ensure accurate figures are available on a daily basis
  • Manage the waiting list ( if applicable ), communicating regularly with parents and keep it updated so any leavers can be replaced immediately with new enrolments
  • Create and maintain admissions files for all new and existing students
  • Keep up to date with the rules and regulations of ADEK and ensure compliance during the enrolment and completing the registration process
  • Ensure all parent facing areas are attractive, uncluttered and convey a welcoming environment to students and parents
  • Attend ELT meetings when required to update on admissions at the Academy
  • Be knowledgeable of the market and enrolments and competitor schools
  • Work with the PRE to identify strategies for attracting new enrolments and student retention
  • Manage the reenrollment process for existing parents in conjunction with the PRE, providing regular analysis of the updates to the Head of Enrolments and Principal
  • Provide the Head of Enrolments with weekly and monthly reports and projections on enrolments
  • Attend networking events to promote the Academy
  • Organise and attend enrolment events for the Academy
  • Develop and maintain strong partnerships with feeder nurseries and schools
  • Represent the ethos and standard of excellence of Aldar Academies to all prospective parents
  • Ensure that Aldar Academies’ procedures and codes of conduct are followed at all times
  • Initiate effort and energy beyond the typical work day
  • Perform other duties as requested by direct and dotted line reporting managers/ supervisors

Parent Relations Executive:
To act as the first point of contact for existing and prospective parents; the PRE’s role is to identify and anticipate the needs of parents in our Academies

Prospective Parents:
  • Welcome all prospective parents to the Academy and deal with any initial enquiries
  • Assist with external marketing for the Academy and manage the social media channels
  • Conduct tours of the Academy for prospective families
  • Assist the Admissions team when needed with enquiries and enrolments
  • Create and send out welcome information packs to new families prior to joining the Academy
  • Work with the senior leadership to plan induction and transition days and hosts these events

Existing Parents:
  • Maintain open lines of communication with existing parents throughout the year. Send updated notifications from the Leadership Team and teachers via email and Newsletters. Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues. Liaise with the school faculty to resolve these issues and keep a record of any such queries. Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
  • Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
  • Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
  • Support and advertise the school’s parent engagement activities.
  • Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school's activities as a key driver of customer/student retention.
  • Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
  • Drive the communication on the reenrolment process; increase parent retention
  • Work with the Marketing team at HQ on enquiry generating activities
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Requirements:

Minimum Qualifications:

  • Bachelor’s Degree
  • A minimum of 2 years of experience in a customer focused role in the region
  • Previous experience in data management
  • Experience in the education field is preferred
  • Fluent English communication skills, written and oral
  • Arabic speaker is preferable
  • Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
  • Excellent office management skills and computer literacy

Al Forsan Nursery is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance
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